IMPORTANT UPDATE FOR APPOINTMENT BOOKING
From Friday 1st May 2026, Durham Road Medical Group are changing the way we book appointments. All appointments for our GP's and our ANP's will be on the day only. This means for any issue you have whether it be an acute problem such as a chest infection or a routine problem such as a follow up, everything will be dealt with on the day. This does mean we cannot offer any advanced pre-bookable appointments, however our new system means we have more appointments to offer on a daily basis.
This change has been implemented due to numerous patient’s feedback and we hope this will make the surgery more accessible to all. We will continue to monitor the new system, and we hope you are able to bear with us as we make this change.
Our GP's will triage your appointment request first and then decide whether you need to be brought into surgery for a Face To Face appointment or if they can deal with your request over the phone. Our ANP appointments will remain as On The Day emergency Face To Face appointments. Our trained receptionists will be able to guide you to which is the most appropriate appointment. Please note, our nurse appointments are not changing.
Some queries may not need to be dealt with by our staff here, please see our updated Signposting Guide to guide you to where may be able more appropriate to deal with your query. You can also ask our reception staff, and they will be happy to help you.
For Home Visits, please call to request these before 10am. If you’re looking for test results or have a prescription query, please call us any day after 11am.
